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New Member
Posts: 2
Registered: ‎02-02-2019

insignia

I have an insignia bluray player.  It plays almost every dvd, but recently will not play a set of dvds that were purchased from PBS.  These dvds will play on another player in another room. The player has connection to Netflix etc, and that works flawlessly.  I read that it may need up date to firmward, and can connect to that on the tv, but get error code 2007 .  Please advise.  Thanks karlene 

Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: insignia

What's the model # of the dvd player.

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎02-02-2019

Re: insignia

model #  NS-BRDVD3

Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: insignia

Hello again Karlene,

I checked this player, wow, its been around for a decade. Their is not a whole lot you can do to configure it to play the dvds because the compatibility is unique and their is not even a firmware update available. But it works on other dvds so keep it running otherwise consider an upgrade. Have a good day!

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 9,173
Topics: 424
Kudos: 646
Solutions: 405
Registered: ‎09-29-2008

Re: insignia

Hello, Karlene,

 

Welcome to our community. 

 

Blu-ray players may require periodic updates in order to properly display newer releases. With apologies, this player is no longer eligible for firmware updates.

 

DVDs should play without issue, however, but Blu-ray discs released after this player's final update may not. As Andrew pointed out, you may ultimately need to replace this player for full compatibility with current Blu-ray encryption.

 

I regret I do not have better news, but I hope this helps. Thank you for writing to us.

 

 

John|Social Media Specialist | Best Buy® Corporate
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