04-04-2019 05:53 PM
Welcome and thank you for connecting with us! Nothing would be more frustrating than having a movie or show interrupted by the TV intermittently turning off. Have you checked the settings to ensure the sleep settings aren't a factor here, or even attempted plugging it into a different outlet to make sure it's not an external power issue?
04-05-2019 09:05 AM
Thank you for your message.
I'll be happy to look into this for you if you will please reply with your TV model number.
Additionally, more information on the issue would be helpful:
Any additional details you can provide will help us help you. I look forward to hearing from you.