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New Member
Posts: 6
Registered: ‎04-04-2019

Tv

My insignia tv doesn't work right. Comes on, but doesn't stay on
New Member
Posts: 6
Registered: ‎04-04-2019

Re: Tv

Help
Posts: 11,529
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Registered: ‎01-03-2013

Re: Tv

Hello saviour7, 

 

Welcome and thank you for connecting with us! Nothing would be more frustrating than having a movie or show interrupted by the TV intermittently turning off. Have you checked the settings to ensure the sleep settings aren't a factor here, or even attempted plugging it into a different outlet to make sure it's not an external power issue? 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎04-04-2019

Re: Tv

I haven't set it up.
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Registered: ‎09-29-2008

Re: Tv

Hello, saviour7,

 

Thank you for your message.

 

I'll be happy to look into this for you if you will please reply with your TV model number.

 

Additionally, more information on the issue would be helpful:

 

  • What is your signal source (e.g., cable/satellite box, disk player, game console, antenna, etc.)?
  • What input is your TV set on when this occurs?
  • Have you tried power-cycling your TV by turning it off and unplugging it for several minutes?
  • Have you tried troubleshooting your remote control by removing the batteries, pressing all buttons, and installing fresh batteries?

 

Any additional details you can provide will help us help you. I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎04-04-2019

Re: Tv

Its working now. Thank you.