06-22-2009 08:04 PM
06-23-2009 06:08 AM
Welcome to Community@Insignia™!
I would recommend calling in again and reporting that American TV in Madison doesn't repair Insignia™ TVs. It happens, on occasion, where a service request is passed to a provider who actually does not repair a certain brand and the service department can find another provider quite readily.
I hope this helps and I'm sorry for the additional inconvenience in an already frustrating situation.
06-28-2009 08:36 PM