Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎08-09-2019

Smart TV Home Screen

When turning on my TV I no longer get the app home screen, it immediately opens up to cable tv. Remote unable to bring up home screen with apps. What could be the problem, how do I correct?
Emerging Expert
Posts: 6,152
Registered: ‎02-25-2013

Re: Smart TV Home Screen

depending on the brand I am not certain what the pormpts would be.  But see if you can go into TV settings and reset the TV to defaults

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 6,842
Topics: 130
Kudos: 406
Solutions: 314
Registered: ‎11-30-2015

Re: Smart TV Home Screen

Hello, VelLew,

 

As bobberuchi mentioned returning the TV to the factory defaults would be an easy way to get that home screen back. Alternatively, in the TV’s manual there should be directions on how to setup where the TV goes upon being turned on. Most users prefer their TV to return to the last active input – which is most likely what your TV is doing.

 

Please let us know, if you need assistance with finding your manual or directions to change those settings.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎08-09-2019

Re: Smart TV Home Screen

Contacted Insignia and discovered there was a problem with the remote. They sent a new remote which solved the problem
Highlighted
Posts: 6,842
Topics: 130
Kudos: 406
Solutions: 314
Registered: ‎11-30-2015

Re: Smart TV Home Screen

VelLew,

 

Thanks for the update! We sincerely appreciate it and hope that it can help other customers in the future. Please note we do have a separate community boards for Best Buy Brand items such as Insignia. You can find them here. I hope you have a great rest of your week!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!