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Posts: 3
Registered: ‎01-05-2019

Screen too big picture too small?

I have an Insigna 24" Firetv edition. Model number is NS-24DF310NA19.  TV works great when on Netflix or Amazon.  When I go onto regular TV (DishTV) the picture is much small than the screen.  I have tried the Menu button but the only options that come up are CCTV and Audio.  How do I get regular TV to go full screen?

Posts: 9,106
Topics: 424
Kudos: 627
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Registered: ‎09-29-2008

Re: Screen too big picture too small?

Hello salmonman,

 

Welcome to our community. 

 

Since your TV displays the signal it receives, I would recommend adjusting the video output settings on your DISH Network box.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-05-2019

Re: Screen too big picture too small?

There is no box on this TV.  The box is in the living room on TV1.  The TV in question is TV2 off that box.  Thanks for help.  The remote does have a button for the screen but that just changes shape of the picture not the size

Posts: 6,862
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Registered: ‎11-30-2015

Re: Screen too big picture too small?

Hello salmonman,

 

As John noted, most times the aspect will be determined by the output settings on your cable box. I took a quick peek into the owner’s manual of your TV and found the following recommendation.

 

Press and hold Home until the Quick Settings menu opens. Select Display - Picture Size, then change the setting. If Picture Size is grayed out (not available to select), change the setting for Auto Aspect to Off.

 

We hope those settings can help you with your issue!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-05-2019

Re: Screen too big picture too small?

Got it.  I now have big boy screen.  Thanks for your help

Posts: 6,862
Topics: 130
Kudos: 414
Solutions: 314
Registered: ‎11-30-2015

Re: Screen too big picture too small?

Good Afternoon salmonman,

 

You’re welcome! Thanks for sharing an update with us. Have a great week.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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