Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎07-06-2019

Roku TV update has issues...

So I had my Insignia Roku 24-inch TV (NS-24DR220NA18) repaired in May when the HDMI inputs acted up, but since I got the TV I have a different issue, one that seems to be software related.

Since I got the TV back, I am unable to tell the TV to startup on a specific input (HDMI 1, 2 or 3) and the TV defaults on startup with brightness turned to "Brighter" and Picture Mode to "Store," which is kind of bright too. Comparing my TV to the living room Insignia Roku TV (32-inch NS-32DR310NA17) in the settings mode my TV doesn't have the "Power" option anymore.

I am writing Roku about this, but can someone help on this end?

Posts: 9,106
Topics: 424
Kudos: 627
Solutions: 399
Registered: ‎09-29-2008

Re: Roku TV update has issues...

RichardValdez,

 

Welcome to our community. 

 

For this issue, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV in real time.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎07-06-2019

Re: Roku TV update has issues...

Is there a way I can chat instead?

Besides, how can a software problem be helped in real time on a phone?

If you don't want to help, just say so.