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New Member
Posts: 2
Registered: ‎12-15-2018

Re: Fire Tv Edition USB issue

My tv has a blank screen, no picture what's going on.
Insignia fire tv edition NS 24DF310NA19
39 INCH 60Hz LED TV
New Member
Posts: 2
Registered: ‎12-15-2018

Re: Fire Tv Edition USB issue

Oh I have had my tv for 3 weeks now with no problems. It turned off last night and this morning we have no picture. Help
Posts: 2,152
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Registered: ‎08-08-2017

Re: Fire Tv Edition USB issue

Good morning, Dnae40w,

 

Welcome to the forum, and thanks for reaching out to us.  I'm sorry to hear the screen on your TV isn't showing picture as it normally should, but I'll be happy to see how I may be able to help here.

 

When you power on the TV, does the manufacturer logo or any on-screen menu appear?  Are you able to hear sound from the TV?  Have you tried to power cycle the TV or use alternate inputs?

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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