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New Member
Posts: 2
Registered: ‎04-04-2019
Accepted Solution

ROKU MEDIA PLAYER - NS-32DR310NA17

The USB port on this television does not recognize my mobile phone.

Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: ROKU MEDIA PLAYER - NS-32DR310NA17

Hello there,

 

The USB port is only for a flash drive. If I may ask, what are you trying to do or access from your phone? 

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Posts: 11,600
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Registered: ‎01-03-2013

Re: ROKU MEDIA PLAYER - NS-32DR310NA17

Hello paulgreene, 

Thank you for connecting with us! I understand you're attempting to connect your phone to your TV, but are having some trouble. As Andrew_UN mentioned, what are you ultimately attempting to do by connecting your phone? 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-04-2019

Re: ROKU MEDIA PLAYER - NS-32DR310NA17

Tasha, thank for your response. I was attempting to play music (mp3 files ) and display photos (jpeg files) from my phone.
Posts: 9,176
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Registered: ‎09-29-2008

Re: ROKU MEDIA PLAYER - NS-32DR310NA17

Hello, paulgreene, 

 

Thank you for your message.

 

The USB port on your TV is intended to display JPEG images from a USB flash drive. Music files are not supported and, with apologies, phones or other devices are also not supported. You can find more information in your TV User Guide.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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