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paulgreene
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paulgreene
Posts: 2
Registered: ‎04-04-2019
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ROKU MEDIA PLAYER - NS-32DR310NA17

‎04-04-2019 03:49 PM

The USB port on this television does not recognize my mobile phone.

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Best Buy Employee
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Andrew_UN
Posts: 131
Registered: ‎12-26-2018

Re: ROKU MEDIA PLAYER - NS-32DR310NA17

‎04-04-2019 04:06 PM

Hello there,

 

The USB port is only for a flash drive. If I may ask, what are you trying to do or access from your phone? 

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
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Tasha-BBY
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Re: ROKU MEDIA PLAYER - NS-32DR310NA17

‎04-04-2019 05:17 PM

Hello paulgreene, 

Thank you for connecting with us! I understand you're attempting to connect your phone to your TV, but are having some trouble. As Andrew_UN mentioned, what are you ultimately attempting to do by connecting your phone? 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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paulgreene
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paulgreene
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Registered: ‎04-04-2019

Re: ROKU MEDIA PLAYER - NS-32DR310NA17

‎04-05-2019 11:21 AM

Tasha, thank for your response. I was attempting to play music (mp3 files ) and display photos (jpeg files) from my phone.
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John-BBY
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Re: ROKU MEDIA PLAYER - NS-32DR310NA17

‎04-05-2019 12:40 PM

Hello, paulgreene, 

 

Thank you for your message.

 

The USB port on your TV is intended to display JPEG images from a USB flash drive. Music files are not supported and, with apologies, phones or other devices are also not supported. You can find more information in your TV User Guide.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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