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Registered: ‎07-20-2009

Problem with the picture - horizontal black strip at first then picture smears ?? Help

 Problem with the picture - horizontal black strip at first then picture smears (1/2 of screen) ??

 

TV model - NS-LCD22-09

 

I have read the FAQ's and noticed a problem similar to mine. 

I am having issues with the picture on my TV (e.g., stripe on the screen, blue lines/dots, red line, etc.).

 

This is the FAQ

Make sure your cables are connected correctly and securely to the jacks on the TV.  

• The cables you are using may be bad, try a new set.

• If you are using an antenna, the signal strength of the channel may be low.

o Check the signal strength of the channel (Please note that the signal strength is only displayed on digital channels):

Press MENU. The on-screen menu opens.

Press ^ or v to select Setup, then press > to enter Setup menu.

Press ^ or v to select DTV Signal,"

 

Followed the steps - and in the setup menu there is no DTV signal option (greyed out)

I have a digital connection for my TV.

 

 

I have it mounted on the wall - could that be the problem? 

 

 

Please HELP

Posts: 9,081
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Registered: ‎09-29-2008

Re: Problem with the picture - horizontal black strip at first then picture smears ?? Help

Hello murenn,

Welcome to Community@Insignia™!

I have some questions for you that will help with our research:  does the distortion occur when viewing over-the-air broadcasts or when viewing cable/satellite programming?  What do you mean by "digital connection" for your TV?

 

HD broadcast signals can be highly directional so changing the location of your antenna may help with reception.  Also, TV picture can be affected by nearby appliances and other electronics so adjusting the TV's location may help.

 

If you'll reply with answers, we'll be able to research the problem and offer options.

 

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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