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New Member
Posts: 1
Registered: ‎11-01-2019

No sound when initially turning TV on

When I turn on my Insignia TV there is picture but frequently no sound. However, the sound sometimes starts after a delay of a minute or so.

 

I have the issue when using a cable box as well as using a Firestick.

 

Any suggestions?

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Emerging Expert
Posts: 6,394
Registered: ‎02-25-2013

Re: No sound when initially turning TV on

Does it do the same with other sources?  That is if you have the ability to try others.

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 1,765
Topics: 48
Kudos: 228
Solutions: 87
Registered: ‎10-19-2017

Re: No sound when initially turning TV on

Hey, jmwh7626,

 

Though I tend to watch TV with closed captioning, I still like to have the sound on! I can imagine how annoying it would be to have an issue with inconsistent sound.

 

Beyond answering @bobberuchi’s great question, to see what options we might be able to suggest going forward, can you also share the model number of your Insignia TV?

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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