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New Member
Posts: 7
Registered: ‎03-16-2016
Accepted Solution

No sound from soundbar (ARC) after firmware update [Insignia NS 43DF710NA10]

FireOS version 6.2.6.9 (NS6269/2372)

Vizio 5.1.2 dolby atmos soundbar (SB36512-F6)

 

Worked fine until auto update. No sound from soundbar. When adjusting TV remote it displays the error:

 

Volume Control Unavailable

Volume Control buttons are not supported for for your current audio output device.

 

Settings unchanged; Dolby Digital output, CEC on. Cable connected to HDMI 1 (ARC)

 

Soundbar set to HDMI-ARC. 

 

TV speaker works if enabled.

 

Have reset to factory default and reconfigured options. No change in behavior; still not soundbar audio output and same error displayed.

 

Please advise.

Highlighted
New Member
Posts: 7
Registered: ‎03-16-2016

Re: No sound from soundbar (ARC) after firmware update [Insignia NS 43DF710NA10]

Defaulted the soundbar and working again.

 

Problem solved