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Posts: 1
Registered: ‎04-20-2019

NS-L322Q-10A picture suddenly 1/4 of the screen

While changing channels on cable last night, the TV picture shrank to 1/4 of the screen in the upper right. Insignia TV input menu is normal size in the center, and the banner at the bottom is normal. The Xfinity menu and channel guide are also normal size. DVD screen size is normal. But TV and cable picture stays 1/4 of the screen. Is this fixable?

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Registered: ‎11-30-2015

Re: NS-L322Q-10A picture suddenly 1/4 of the screen

Greetings, amyklatzkin,

 

Welcome to our community! Noticing that your TV’s picture shrank to a quarter of the size is frustrating. Thank you for reaching out to us for some advice in fixing it.

 

Have you checked the Aspect Ratio settings in the TV’s menu settings? Also, have you tried to power cycle the TV? Did any settings change with your cable provider’s settings? Most times these kinds of issues are due to the content your TV is receiving and not actually with your TV. I look forward to hearing a reply from you to see what other suggestions we can make for you.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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