02-02-2019 10:15 AM
02-02-2019 04:28 PM
Try to leave it unplugged try for an extended period to complete a power cycle.
Alternatively perform a manual factory reset by unplugging it, hold the power/input button on the side, plug it in but keep holding the power button until a reset screen comes up if it was successful
And here is the support information:
I hope this helps to get it up and running before the big game otherwise if under warranty schedule a in home service.
02-04-2019 04:30 PM
Thanks for posting to us! We’re sorry to hear that your TV isn’t performing as expected. Have you tried the troubleshooting steps provided by Andrew_UN? We look forward to your reply, if those steps didn’t work out for you.