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New Member
Posts: 2
Registered: ‎08-26-2019

NS-50D510NA19 HDMI 1/ARC not HDCP Compliant

Hello, 

 

I recently bought this new tv and no matter how many cables, or different devices I plug into HDMI 1/ARC, it always either displays a blank screen or states it has an HDCP error. The other two HDMI ports work fine, but this one seems to have an issue? Any help would be greatly appreciated.

 

Thanks!

Posts: 6,972
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Registered: ‎11-30-2015

Re: NS-50D510NA19 HDMI 1/ARC not HDCP Compliant

Greetings, html_dood,

 

Thank you so much for reaching out to us about your new 50-inch Insignia TV. All of our HDMI 1/ARC ports should be HDCP 2.2 rated. I’m sorry to hear that your TV isn’t recognizing the signal and throwing up an error. I understand how that could be an issue.

 

 

Can you please verify if you have an HDCP 2.2 rated HDMI cable connected? I know you shared that you connected a few different ones, but I just want to make sure it’s one that can get that signal. Also, can you please share if you’ve tried to power cycle the TV? Also, what source/component are you trying to display?

 

 

I look forward to your reply to learn more about the issue present.

 

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-26-2019

Re: NS-50D510NA19 HDMI 1/ARC not HDCP Compliant

Hello,

Thank you for the response!

I ended up going back to Best Buy with the issue and they simply exchanged the TV for me. The new one isn't having any issues so it was probably a bad HDMI port.
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Posts: 6,972
Topics: 140
Kudos: 420
Solutions: 321
Registered: ‎11-30-2015

Re: NS-50D510NA19 HDMI 1/ARC not HDCP Compliant

Html_dood,

 

That’s great to hear! I’m happy to hear that you were able to exchange the unit and the new one is working as expected. We hope you have a great rest of your week!

 

Thanks,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!