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New Member
Posts: 3
Registered: ‎12-30-2018

NS-32D220NA18 won't stay tuned on 480i cable channels

Just bought a new NS-32D220NA18 for a late Christmas gift.  Picture is great as long as the Cable Channel is 720p or 1080p (HD) format.  But 480i channels will play for 60-120 seconds and then go blank for 10-30 seconds, almost like the TV is retuning the channels.  Thought it was the set, but after returning to local store, second set does the same.  Anyone else had an issue like this?  I thought maybe firmware issue, but there is no update on this site that I find.

New Member
Posts: 3
Registered: ‎12-30-2018

Re: NS-32D220NA18 won't stay tuned on 480i cable channels

Returned Unit One and exchanged for unit Two of same model.  Had same behavior when I got it home and setup.  Wonder if there is a bug in this batch of 32D220 sets.

Posts: 9,082
Topics: 424
Kudos: 615
Solutions: 398
Registered: ‎09-29-2008

Re: NS-32D220NA18 won't stay tuned on 480i cable channels

Hello BobLfoot,

 

Welcome to our community.

 

What is your cable signal source and how is it connected to your TV? Since your TV should display the signal it receives without issue and you have now found the same problem with two different TVs, have you contacted your cable provider regarding this issue?

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-30-2018

Re: NS-32D220NA18 won't stay tuned on 480i cable channels

Unit #1 an NS-32D220NA18 was connected first to my living room coaxial cable and power outlet.  It demonstated the failure to stay locked on 480i channels.  Unit #1 was then moved to my office coaxial cable and power outlet where an NS-32D311NA17 had been operating just fine for the past 13 months.  It demonstrated the faulire to stay locked on 480i channels in this room as well.  Unit #1 was then moved to my bedroom coaxial cable and power outlet where an NS-28E200NA14 had been operating just fine for the past 36 months.  It demonstrated the faulire to stay locked on 480i channels in this room as well.  Unit #1 was then returned to Best Buy for exchange.

 

Unit #2 a second NS-32D220NA18 was connected first to my living room coaxial cable and power outlet.  It demonstated the failure to stay locked on 480i channels. I then called (877) 467-4289 and worked with a support agent who spent over an hour going through resets adnd other checks and finally told me, take Unit #2 back for exchange. As I had some time remaining in my evening I then, moved Unit #2  to my office coaxial cable and power outlet where an NS-32D311NA17 had been operating just fine for the past 13 months.  It demonstrated the faulire to stay locked on 480i channels in this room as well.  Unit #2 was then moved to my bedroom coaxial cable and power outlet where an NS-28E200NA14 had been operating just fine for the past 36 months.  It demonstrated the faulire to stay locked on 480i channels in this room as well.  I then took a coaxial 2-1 splitter out of my toolbox and connected the NS-28E200NA14 to output A and Unit #2 to Output B.  Both TV were plugged into the same UPS power supply.  Tuned to the same 480I channel Unit #2 failed to remain tuned while the NS-28E... performed as expected.  I then swapped the NS-28E to output B and Unit #2 to output A.  Behaviour was as expected, Unit #2 failed to remain tuned while the NS-28E worked flawlessly.  At this point the NS-28E was returned to original condition and a set of "raqbbit ears" was atatched to Unit #2.  After going through the channel search a 480i broadcast channel was tuned.  This channel remained tuned and had no issues.  Unit #2 was then returned to Best Buy for exchange.

 

An NS-32DF310NA19 was then received in exchange for Unit #2.  I paid the difference to get the built in Fire-TV and it has been working flawlessly the past 4 days.  

 

Posts: 9,082
Topics: 424
Kudos: 615
Solutions: 398
Registered: ‎09-29-2008

Re: NS-32D220NA18 won't stay tuned on 480i cable channels

Hello BobLfoot,

 

Thank you for your messages and sharing the details of your troubleshooting.

 

I apologize for the inconvenience you've endured in trying to get the TV up and running. Certainly your having to invest such labor was not our objective.

 

I'm happy to hear that you called Insignia Support. The information you've provided them -- and our customers here on our community -- is very valuable for future customers.

 

I'm also glad to hear that the most recent exchange has resulted in a TV that is functioning to your expectations.

 

Please know I am grateful you took the time to write to us to share your concerns and experience with this TV.

John|Social Media Specialist | Best Buy® Corporate
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