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Posts: 1
Registered: ‎03-27-2020

Insignia tv turning off

Hello
My insignia fire tv keeps turning off and going to different screens. I changed the batteries on the remote and unplugged everything. The tv really isn't too old either.
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Posts: 7,133
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Registered: ‎12-23-2016

Re: Insignia tv turning off

Hello, moy0283,

 

Thanks for joining our community. Having  television randomly shut off or change screens must be frustrating. Hopefully we can find a solution for you to get this working. 

 

The first thing you'll want to try is cutting the power to it. Please unplug the television for about ten minutes, then plug it back in. Give it a try and see if that fixes the issue.

 

If it doesn't, please get back to me with the model number, and I'll see if we can offer any additional troubleshooting. 

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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