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New Member
Posts: 2
Registered: ‎02-02-2019

Insignia tv doesn't pick up a a channel

Have an Insignia tv that is on antenna. I used to be able to pick up some channels that I no longer can. I have three other televisions that are on the same antenna that get that channel with no issue. Two are Samsung, the other a Toshiba. Some are closer to the antenna others further away. Why can't the insignia pick up the channel?
Posts: 6,733
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Registered: ‎11-30-2015

Re: Insignia tv doesn't pick up a a channel

Hello, Aralos,

 

Receiving signals via an antenna is a great alternative option to cable. We’re sorry to hear that your Insignia TV isn’t picking up some of the same signals other TVs in your house are. Thank you for joining our community to seek our advice!

 

What options are you choosing upon scanning for the channels? What kind of antenna do you have? What’s the model number your Insignia TV? Are you in the United States? We look forward to your reply to see what suggestions we can make for you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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