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New Member
Posts: 1
Registered: ‎03-18-2019

Insignia power button red light (not powering on)

I have a 32" insignia NS- 32D310NA17, only months old, no warranty, not powering on, I have unplugged it, tried different outlets, when I plug it in the red light turns on solid, then when I push the power button to turn on it blinks then NOTHING!!!!  I lost ,remote so I'm stuck, I am now without a tv completely!!!! Can't afford a new one right now so I'm watching nothing.  These TV's are cheap and idk what to do.

Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Insignia power button red light (not powering on)

Hello there,

 

If your TV was purchased within a year, its covered under the manufacturer warranty. If that's the case and based on the size of your TV (less than 42") you need to Schedule a Geek Squad Service at your local Best Buy store or call Geek Squad at 1-800-433-5778. Have a good day!

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 2,152
Topics: 42
Kudos: 362
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Insignia power button red light (not powering on)

Hi there, Tarbear83,

 

Welcome to our community.  I'm sorry to hear that the TV you've owned for just a few months has already presented you with a quite serious problem.

 

Andrew_UN has pointed you in the right direction here.  Although it doesn't sound like your product is covered by a Geek Squad Protection (GSP) plan, our Agents should still be able to take a peek at possible options if you're able to schedule a service appointment at your local Best Buy and bring the TV in for inspection.  I'm hopeful we'll be able to further assist under your Insignia™ manufacturer warranty.

 

If you have any further questions or concerns, please be sure to let me know.  Thank you for writing.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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