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New Member
Posts: 3
Registered: ‎11-11-2019

Insignia Roku TV stopped connecting to wifi

I have had this tv for 2 years and after a week on vacation I came back and the tv will not connect to the internet.  Restarted the TV and no good,

 

Thje TV sees my network but will not connect.

 

My Samsung is in the next room and is connected fine.

Posts: 5,988
Topics: 80
Kudos: 559
Solutions: 342
Registered: ‎12-23-2016

Re: Insignia Roku TV stopped connecting to wifi

Hi, billymac47,

 

Welcome back to the forums. Not having your smart TV able to connect to Wi-Fi must be a pain.

 

Have you tried restarting your router? Even if other devices are connecting, a restart may allow your television to connect.

 

If that doesn't work, please get back to me with the model number for the television. I'll see if I can provide any other troubleshooting steps. 

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎11-11-2019

Re: Insignia Roku TV stopped connecting to wifi

Yes I just restarted the router and all is working.  Thanks

Posts: 5,988
Topics: 80
Kudos: 559
Solutions: 342
Registered: ‎12-23-2016

Re: Insignia Roku TV stopped connecting to wifi

Hi, billymac47,

 

That's awesome news!  I'm glad that fixed it for you.

 

Have a great afternoon.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!