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Posts: 4
Registered: ‎04-28-2019
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Insignia Fire TV remote Home Button not working

Please help fix! We recently purchased the Insignia 55” Fire TV edition. This tv is amazing and the combination of the Fire TV is absolutely perfect. However, we recently experienced a malfunction with the remote’s HOME Button not working. We’re replaced the batteries and still nothing. All other buttons work just fine. Please help

Posts: 2,747
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Registered: ‎09-29-2008

Re: Insignia Fire TV remote Home Button not working

Hello, AdrianLisa, 

 

Welcome to Best Buy’s online community! 


It can be annoying to have to get up from the couch just to turn on, or off your television. Not too long ago, we moved into our current home and forgot where we had packed the remote to our TV. Much of our channel surfing was having someone stand next to the TV set up, trying to find something to watch.  We’d be happy to see what advice we can share with you.

 

Can you please share the model number of your TV? We’d be happy to see if there’s a factory reset pin hole on your unit. Also, most of the time there’s a way to get be factory reset within the settings. Have you also tried to power cycle your TV? You’d be able to do this by unplugging your TV from all components plus power. Then a few minutes later plug it back in. 

 

We look forward to hearing from you to continue giving you advice!
 

Thank you,

 

Karina|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-28-2019

Re: Insignia Fire TV remote Home Button not working

Model number: NS-55DF710NA19

Hello! Yes but this remote is crucial to this particular tv. There are no Channel +/- or Volume +/- on this particular model. So the remote controls all.

And the remote works fine. Power button, volume control, PLAY, FF/RW...all are functional. It’s the HOME Button that’s inoperable.
Posts: 2,747
Topics: 88
Kudos: 189
Solutions: 100
Registered: ‎09-29-2008

Re: Insignia Fire TV remote Home Button not working

AdrianLisa,


All the buttons on the remote are Bluetooth powered expect the power button which is IR controlled. It is possible that the remote may have become unsynced to your TV. So we'd need to provide some troubleshooting steps to help them re-sync it. You can try to Factory Reset the Voice Remote by pressing and holding: 


DPAD-left (←), back (⤺) and menu (≡) buttons for 10 seconds.

 

Let me know if that works,

 

 

Karina|Social Media Specialist | Best Buy® Corporate
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Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Insignia Fire TV remote Home Button not working

Hello there,

 

In addition to what Karina has shared so far here are the complete steps from Amazon to Try Pairing Your Remote or Controller Again.

Good luck and have a great day!

 

**

 

To pair your remote or controller again:

  1. Press and hold the Home button on the remote for 10 seconds. The remote should pair with the device within one minute.
  2. If that doesn’t work, unplug the power adapter from the Fire TV device or from the wall outlet.
  3. While the Fire TV device is off, reset the Fire TV remote by pressing the Menu button, Back button, and the left side of the navigation ring at the same time. Hold all of these buttons for 10 seconds.

    Note: This step will not factory reset the Fire TV device. It removes Fire TV settings from the remote.

  4. Remove the batteries from the Fire TV remote and plug in the Fire TV device. Wait for the Home screen to appear.
  5. Put the batteries back in the Fire TV remote and wait for one minute.

    Note: Make sure that the batteries are inserted correctly. Both "positives" must point up toward the top of the remote, even if the battery insertion markings show something else. For more information, go to Amazon Fire TV Remote Basics.

  6. If the remote still hasn’t paired, press and hold the Home button on the remote for 10 seconds

***

 

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
New Member
Posts: 4
Registered: ‎04-28-2019

Re: Insignia Fire TV remote Home Button not working

Karina & Andrew, I tried the reset functions you instructed me to try. Unfortunately, now none of my remote works. The HOME button still doesn’t work so it’s unable to pair with the tv. I’m at a standstill. ☹️
Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Insignia Fire TV remote Home Button not working

I can definitely understand how that can be frustrating. At this point I would suggest contacting Insignia Support

at 1-877-467-4289 for real time troubleshooting and further assistance. I also recommend you download the Fire TV App to your smartphone which should help navigating on the tv. Have a good day!

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
New Member
Posts: 4
Registered: ‎04-28-2019

Re: Insignia Fire TV remote Home Button not working

SOLUTION: The remote had a malfunction with the HOME button & ALEXA voice button. Insignia Support went a replacement remote