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Posts: 2
Registered: ‎12-11-2019
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Insignia Fire TV Welcome Screen Stays On

This Insignia Fire TV I bought in April 2019 has been working well until now. The Welcome screen stays on while the sound plays in the background. I tried resetting it by unplugging the tv and holding the power button down while I plugged it back in. That didn't help.

 

TV info:

Insignia™ - 32” Class – LED - 720p – Smart - HDTV – Fire TV Edition
Model: NS-32DF310NA19
SKU: 6247254

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Posts: 6,834
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Registered: ‎12-23-2016

Re: Insignia Fire TV Welcome Screen Stays On

Hi, ireneg1,

 

Thanks for joining our community. Having that menu up all the time must be a pain.

 

Can you try a factory reset on the television? You can do that by pressing Home, then select Settings. Select Device & Software, then select Reset to Factory Defaults.

 

If that works, please let us know. If not, please give Insignia support a call at (877) 467-4289. We'll see if we can provide any additional troubleshooting.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-11-2019

Re: Insignia Fire TV Welcome Screen Stays On

Hi,

Thanks for the suggestion. Last night after trying the unplug and restart while holding the power didn't work we tried leaving the TV unplugged all night. We plugged it in and turned it on this morning and it worked! So problem solved for now.

Best,

Irene

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Posts: 6,834
Topics: 109
Kudos: 571
Solutions: 380
Registered: ‎12-23-2016

Re: Insignia Fire TV Welcome Screen Stays On

Hi, Irene,

 

That's awesome news. Thanks for letting us know the solution on this. I'm super glad your television is now working.

 

Please reach back out if we can ever help you out in the future.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!