05-06-2019 10:52 PM
I've had the 39" Insginia Fire tv for 4 months now and it has worked just fine. All day, it has been stuck on the choose your language screen and none of the buttons on the remote work to get out of it. The only button that works is the power button. I have tried holding the pause/play and selection button down at the same time. I've tried holding down the home button. I've taken the batteries out and put them back in the remote. I've unplugged it several times- once for about 5 hours and still cannot get out of this screen. Please help!
Model # NS-39DF510NA19
05-07-2019 08:18 AM
05-07-2019 09:25 AM
Welcome to our community! Thank you for sharing that you’re both having some issues with your Insignia televisions. I’d be happy to see if I can provide some troubleshooting advice for you.
Have you tried the following steps? I’d highly recommend trying the following suggested steps noted below.
It’s possible that your remote may not be synced to your TV currently. On our Fire TV remotes only the power button works on IR and the rest of the buttons work on Bluetooth. You can try to Factory Reset the Voice Remote by pressing and holding the following:
DPAD-left (←), back (⤺) and menu (≡) buttons for 10 seconds.
If this doesn’t prove to be fruitful then I’d recommend trying a Hard Factory Reset.
Unplug the TV from the power, while unplugged press and hold the physical TV's Power button, do not release, keep holding and plug the TV to the power. Continue holding the physical Power Button on the TV and when you see the Fire TV logo on the TV screen, release the Power Button and follow the on-screen instructions.
To pair the remote again, on the initial screen after the Factory Reset, press and hold, for more than 15 seconds up to 2 minutes, the Home button (🏠).
Please let us know if those steps do not work and we’d be happy to what further advice we can share with you!