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Posts: 3
Registered: ‎12-17-2019
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Insignia 58" fire TV edition intermittent audio issues

I bought an insignia 58inch tv fire edition a couple of weeks ago and I'm having intermittent audio issues.
The video keeps playing and the audio cuts out indefinitely and comes back after sometime. This has been a trend for the past one week. I've tried restarting, factory data reset, hard reset. Nothing seems to work. Please let me know if there is a fix for this issue.
Thanks.
JB
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Posts: 3
Registered: ‎12-12-2019

NS-58DF620NA20 - insignia 58" fire tv intermittent sound issues

i recently bought an insignia 58 inch fire tv and its having intermittent sound drop issues while watching. the sound settings in the menu is  greyed out completely.

 

Tried the following

 

1. software update

2. power cycle

3. restarting through the menu

 

 

Normally waiting for 10 more minutes and leaving it idle brings the volume back but this is unacceptable. any fix or should i return the tv?

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Posts: 6,834
Topics: 109
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Registered: ‎12-23-2016

Re: NS-58DF620NA20 - insignia 58" fire tv intermittent sound issues

Hi, Karthick_c,

 

Thanks for joining our community. Having the sound drop out on your television is never a good experience.

 

I have a couple questions about your setup that may help us troubleshoot this. First, are you using the TV's sound, or an external surround system or soundbar?

 

Second, does this happen whether you're watching television or a movie through separate sources, or does it only happen from one specific source?

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎12-12-2019

Re: NS-58DF620NA20 - insignia 58" fire tv intermittent sound issues

Hi

Am using the TV’s inbuilt speakers and this happens irrespective of the video source namely Netflix, Prime and xFinity TV through HDMI 1
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Posts: 6,834
Topics: 109
Kudos: 571
Solutions: 380
Registered: ‎12-23-2016

Re: NS-58DF620NA20 - insignia 58" fire tv intermittent sound issues

Hi, Karthick_c,

 

If it is happening regardless of input, and with internal speakers, you'll want to give Insignia's support line a call at (877) 467-4289 to see if any additional troubleshooting is possible.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 3
Registered: ‎12-16-2019

Brand new "Insignia 58 Class LED 2160p Smart 4K UHD TV with HDR Fire TV Edition" has sound cut issue

I have ordered for "Insignia 58 Class LED 2160p Smart 4K UHD TV with HDR Fire TV Edition" TV on 27 Nov 2019 and received it in 2-3 days. I have been using it for 15 days and I have noticed frequent sound cut issues in it. I tried to reset the device once based on solutions suggested on internet but still same issue.

 

TV : Insignia 58 Class LED 2160p Smart 4K UHD TV with HDR Fire TV Edition

Model:NS-58DF620NA20

SKU:6355437

 

Please let know what should I do now ?

 

Thanks,

Abhimanyu Panwar

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Posts: 1
Registered: ‎12-16-2019

Re: Brand new "Insignia 58 Class LED 2160p Smart 4K UHD TV with HDR Fire TV Edition" has s

I have the same exact problem with the same exact model. Bought mine 2 days after you did. My sound has stopped working. No troubleshooting has helped.
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Posts: 3
Registered: ‎12-16-2019

Re: Brand new "Insignia 58 Class LED 2160p Smart 4K UHD TV with HDR Fire TV Edition" has s

I have asked bestbuy for replacement after trying various troubleshooting steps over call with Insignia support. Now bestbuy will bring a new one and replace it. Hope you too get it replaced asap
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New Member
Posts: 3
Registered: ‎12-12-2019

Re: Brand new "Insignia 58 Class LED 2160p Smart 4K UHD TV with HDR Fire TV Edition" has s

I have same issues too. Do you have to take the unit to store to get a replacement? Can you elaborate the process pls?
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Posts: 3
Registered: ‎12-16-2019

Re: Brand new "Insignia 58 Class LED 2160p Smart 4K UHD TV with HDR Fire TV Edition" has s

You need to call on 1-888-237-8289 and explain the issue. Bestbuy will tranfer the call to Inignia product support team and the they re-verify the issue and try to fix it. If still its not fixed then they will ask for replacement.

 

If you ordered it online, they will bring the tv to your home and take the defective one. In case of store purchase i think you need to take the tv to store. Rest you can ask for home delivery over call as well.