03-23-2019 10:18 AM
May you please provide the model # for your tv. Thanks.
03-23-2019 11:17 AM
Great! Now, the issue here could be related to an internal part failing. First I would suggest power cycling, if not resolved, do a complete factory reset (Home Theater Troubleshooting Guide).
If it reboots with the same off screen, a diagnosis will be needed to identify the failing part.
I hope this helps and feel free to share your findings. Take care!
03-23-2019 12:26 PM
Their is a reset button on the side panel which you can use and follow the guided steps according to the manual here.
03-23-2019 07:26 PM
Yes, you can get In-Home Repair since your tv is 42" and larger. Call Geek Squad at 1-800-433-5778 to discuss options available and to schedule an appointment.