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Registered: ‎01-14-2020

Insignia™ - 43” Class – LED - 2160p – Smart - 4K UHD TV with HDR – Fire TV Edition Black screen


Tv is black can hear sound if I use the remote but nothing on screen.

Tried unplugging everything from the tv itself and nothing.

Model number NS-43DF710NA19
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Registered: ‎12-23-2016

Re: Insignia™ - 43” Class – LED - 2160p – Smart - 4K UHD TV with HDR – Fire TV Edition Black screen

Hello, tierramacon,

 

Thanks for joining our community. I'm sorry to hear that your television isn't working properly.

 

That sounds like a failed back light, moist likely. Please call Insignia support at (877) 467-4289 to see if any troubleshooting is available to confirm that. if not, we can go over service options.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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