03-31-2019 01:01 PM
We just purchased an Insignia 39" FireTV Edition. Setup went smoothly however, there is 1 issue I am strugging with. We have cable tv via Comcast, receiving signal through a Digital Cable BOX (NOT HD enabled). I have successfully connected a coax cable from the box to the tv and I am able to watch the cable channels on the tv etc.
HOWEVER, the picture displayed for the cable channels does NOT cover the whole screen, rather the picture is a square picture in the middle of the screen. It is viewable etc. but how do I get the picture to extend to take advantage of the entire screen? I have tried various picture settings through both the TV and the cable box, but nothing has made any difference.
Solved! Go to Solution.
04-01-2019 02:24 PM
Welcome to our community, and thanks for reaching out to us about your new Insignia™ Fire TV. If you haven’t already, I would first suggest changing the aspect ratio of your cable/converter box, as that will need to be updated first in order for your TV to receive and display the correct input size.
Please let me know if you continue to experience the same problem afterwards so I can see how I may further assist.
04-01-2019 02:32 PM