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Posts: 2
Registered: ‎04-22-2019
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Insignia 39 Class LED 1080p Smart HDTV Fire TV WiFi issue

My TV was set up for connecting through WiFi, and this worked just fine till yesterday. When I turned the TV on, I got notified that updated software had been downloaded. However WiFi did not work. Rescanning does not show any networks, although the download must have occurred through WiFi, and my Android phone shows many networks in the area where the TV is located.  It appears that the update has turned WiFi off. What do you suggest I do next? 

Posts: 6,842
Topics: 130
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Solutions: 314
Registered: ‎11-30-2015

Re: Insignia 39 Class LED 1080p Smart HDTV Fire TV WiFi issue

Hello, oleuthold,

 

Software updates can be super important! I’m sorry to hear that your Insignia 39-inch television may not be currently connecting to your home network as it used to. I understand how frustrating that could be.

 

Have you tried our suggested troubleshooting steps noted here? Particularly the power cycling and factory reset options. Also, what is the model number of your television and when did you purchase it? I look forward to your reply to see what suggestions or advice we can share with you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-22-2019

Re: Insignia 39 Class LED 1080p Smart HDTV Fire TV WiFi issue

Hello Mariah,
first, thanks for your prompt reply.
Second, power cycling worked.
I am glad I did not have to do a factory reset, because I did not want start setting up the beast from scratch.
Thank you!
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Posts: 6,842
Topics: 130
Kudos: 406
Solutions: 314
Registered: ‎11-30-2015

Re: Insignia 39 Class LED 1080p Smart HDTV Fire TV WiFi issue

Hey, oleuthold,

 

I’m so glad to hear that power cycling your TV took care of the Wi-Fi issues you were having. Please do not hesitate to reach out again the future, we’re always delighted to see how we can help. I hope you’re having a great Tuesday!

 

Cheers, 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!