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Posts: 4
Registered: ‎12-15-2018

Insignia 36 tv - keep overscan off

Every time I turn on my Insignia Tv is turned on it seems the Overscan option gets set to "On" and so I am forced to go into Menu-Picture-Advanced video and the set Overscan back to "Off". Is there a way to save this setting such that whenever I turn my TV on, Overscan remains as "Off".

Thanks for your help

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Registered: ‎08-08-2017

Re: Insignia 36 tv - keep overscan off

Hello Olsonhmb,

 

Welcome to our community, and thank you for reaching out to us.  If you will please share the model number of your Insignia TV, I would be happy to see how I can best assist.

 

Thank you,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-15-2018

Re: Insignia 36 tv - keep overscan off

Hi. Thanks for the response. I have a NS-42E440A13 TV. Let me know if you need anything else.
Ray
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Registered: ‎09-29-2008

Re: Insignia 36 tv - keep overscan off

Hello Ray,

 

Thank you for your message.

 

It's my understanding that your TV should retain your preferred settings even after it has been turned off. Your settings may be lost if the TV is removed from power however.

 

What is your signal source (e.g., antenna, cable/satellite box, computer, etc.) and how is it connected to your TV? Any additional information you can provide will help us help you.

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-15-2018

Re: Insignia 36 tv - keep overscan off

Thanks John, 

I have everything hooked up to a control 4 unit which someone from magnolia had installed and programmed for me.  Not sure how the control 4 unit is turning the TV off/on, do you know what I need to check? 

 

Posts: 9,082
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Registered: ‎09-29-2008

Re: Insignia 36 tv - keep overscan off

[ Edited ]

Hello Ray,

 

Since your home theater system is connected to a Control4 system, I would recommend calling Insignia Support at 1-877-467-4289 for assistance with troubleshooting in real time.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-15-2018

Re: Insignia 36 tv - keep overscan off

Thanks John.  I will call insignia support