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Visitor
Posts: 5
Registered: ‎07-20-2009

How about Insignia retro's thier new 2 year warranty policy for people who qualify

if there's someone from Insignia out there reviewing these posts, why don't you retro this 2 year warranty to the people on here who's tv's blacked out after a year or so?  you know when we purchased them so why can't you retro this?  my dad's tv was on the fritz after a year and a half.  i'd like to get this rectified for him w/ out going out and buying him a new tv.   i purchased it on 8/3/07.  a tv shouldn't be malfunctioning after only a year and a half.  any response would be nice.  thanks.

Visitor
Posts: 7
Registered: ‎06-01-2009

Re: How about Insignia retro's thier new 2 year warranty policy for people who qualify

I AGREE, MY TV IS GOING DOWN THE PAN AFTER ONLY 18 MONTHS....

No tv costing $1200 should be defective after only a year!!!

 

 

Posts: 9,176
Topics: 424
Kudos: 648
Solutions: 405
Registered: ‎09-29-2008

Re: How about Insignia retro's thier new 2 year warranty policy for people who qualify

Hello spearsrob and magnetchief,

Welcome to Community@Insignia™!

While we understand your frustration when your TV requires service after the warranty period, the warranty can't be extended.  Service is available for Insignia™ TV owners when problems have developed.  Contact details for scheduling service can be found in the owner's manual for your TV.

 

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 7
Registered: ‎06-01-2009

Re: How about Insignia retro's thier new 2 year warranty policy for people who qualify

Well I'm in shock!  Followed your advice.

$163 inc of tax to have someone come out and look at my tv Smiley Sad I'm assuming this does not include the cost of any parts needed. 

My local tv repair shop only charges $50 for diagnostic and this is put towards the cost of any replacement parts needed.

 

Disgusting state of afairs for a 18 month old TV. 

Moral of the story, purchase the extended warranty if you are going to purchase an insignia product. You are going to need it.

Myself, I will find another brand for my next tv purchase.

Visitor
Posts: 5
Registered: ‎07-20-2009

Re: How about Insignia retro's thier new 2 year warranty policy for people who qualify

yeah, unfortunately, your best move is buying a new tv.  it's a **bleep** shame but this company obviously makes an incredibly inferior product.  they've probably got an inordinate amount of complaints/issues & they're sales have been impacted, hence the increase to a 2 year warranty now trying to lure people back.  well, i'm usually not such a sucker to purchase from a lesser known name, but it's true.......you get what you pay for.  tried to save a few bucks & it bit me.  goodbye & good riddance insignia.  never again.  your policies & products are crap and i'll be sure to spread that info around as much as i can!