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New Member
Posts: 6
Registered: ‎04-24-2019

Fire Tv Sound with Headset

Is there a way to have a headset plugged in and listen to the tv also? My husband cannot hear and needs a headset but then I have no way to hear the tv. There is no “audio out” on either of the 2 new tv’s we just bought.

Is there a solution? Or are we stuck?
Posts: 9,083
Topics: 424
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Registered: ‎09-29-2008

Re: Fire Tv Sound with Headset

Jeanieg,

 

Welcome to our community.

 

I'll be happy to look into this for you if you will please reply with your TV model number(s).
 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎04-24-2019

Re: Fire Tv Sound with Headset

[ Edited ]

Thank you. We have 2 new tv’s. Only 1 has the serial number on it so I don’t know how to get the serial number for the one without it noted on the tv.

The one with the serial number is: {removed per forum guidelines}.

Thank you.

Posts: 9,083
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Registered: ‎09-29-2008

Re: Fire Tv Sound with Headset

Jeanieg,

 

Thank you for your message.

 

Sadly, I don't have the means to look up a serial number. The model number of the TV (starting with "NS-") should be on the back of your TV. 

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎04-24-2019

Re: Fire Tv Sound with Headset

Thank you so much for your patience. I found it on the paperwork!

Model number on both Tv’s is: NS/43DF710NA19/NS-50DF710NA19/NS-55DF710NA19

One tv is 55 inch and one is 43 inch.

Thank you

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Registered: ‎11-30-2015

Re: Fire Tv Sound with Headset

Good Morning, Jeanieg,

 

Can you please share what kind of headphones your husband uses? I just want to make sure I’m providing the correct connection option for the headset that he uses, so you both can hear the TV.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎04-24-2019

Re: Fire Tv Sound with Headset

Seinhauser. But They don’t work as there is no audio out. I don’t mind buying a new headset if I knew what kind works with these tv’s.

Thank you.
Posts: 6,746
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Registered: ‎11-30-2015

Re: Fire Tv Sound with Headset

Hello, Jeanieg,

 

Have you checked out the Mee Audio Connect headphones? They may work for you since they have a few different ways to connect. Let us know your thoughts!

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎04-24-2019

Re: Fire Tv Sound with Headset

How do they connect? Thank you.
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Registered: ‎01-03-2013

Re: Fire Tv Sound with Headset

Hi, Jeanieg, 

These should connect wirelessly to your TV via Bluetooth. Let us know if this seems like it would suit your needs! 

Best regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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