03-24-2019 02:06 PM
03-25-2019 02:36 PM
Thank you for connecting with us! There could be a smattering of issues causing you to lose TV signal. Have you attempted to update the software or reset the TV?
03-28-2019 01:30 PM
Thank you for your message. I’m sorry to hear that the steps Tasha provided above didn’t work out for you.
If you will please share the model number of your Insignia™ Roku TV, I’d be happy to see if I can offer further assistance.
03-28-2019 05:59 PM
Does this happen on all your inputs for your TV? What do you have connected and how do you have it connected? Does this occur while streaming? If it does, can you please try to move your TV and router closer together?
While reviewing your TV’s manual, I can see that this model doesn’t have an option for an ethernet hardline connection. It does have a reset button. Upon resetting your TV, did you use this button or the prompts through the menu? We look forward to your reply to continue seeing what suggestions or advice we can share with you.
03-28-2019 06:52 PM
Have you checked the connection in the back of the TV? You’re connect via a coaxial cable? Sometimes if the “male” portion of the cord is bent or not long enough it could be causing these kinds of issues. On the flip side of this issue it’s possible the input on your TV could be damaged too. We look forward to your reply.