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Posts: 1
Registered: ‎07-11-2009

47" tv blacks out

we just purchased a 47" insignia model # NS-LCD47HD-09 tv over Fathers day weekend. We upgraded to HD service with our TV service ATT Uverse, however every so often the TV will black out like it is not getting the signal. The signal is strong and worked just fine on the TV that we previously had. We have not done anything with the calibraton at this point. Has anyone else had this problem, and if so any suggestions as to how to get this fixed. My husband beleives this to be a faulty TV. I just want to make sure it is hooked up correctly before going that route.

Thanks for any help.

Cheryl

Posts: 9,081
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Registered: ‎09-29-2008

Re: 47" tv blacks out

This post and its replies have been moved to a new thread under "Televisions."
John|Social Media Specialist | Best Buy® Corporate
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Posts: 9,081
Topics: 424
Kudos: 615
Solutions: 398
Registered: ‎09-29-2008

Re: 47" tv blacks out

Hello Cmarshtv,

Welcome to Community@Insignia™!

 

In order to address your concern, I'd like some clarification:  did you begin using your upgraded ATT service after your TV purchase?  Are you noticing the issue when using the service or when viewing over-the-air broadcasts?  The reason for this distinction is that HD broadcast signals can be highly directional and intermittent black outs can occur if the antenna is not properly placed. 

 

Any additional information you can provide about the problem would help us help you.

 

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!