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New Member
Posts: 1
Registered: ‎01-25-2019

24" Insignia Fire TV Edition with blank screen

I was setting up my new insignia TV and there was an update available. The screen was blank after updating for about 30 minutes and I pressed the home button on the remote to see if it was ready. I got sent to a screen to input my Amazon login info, but then the TV stopped responding to the remote. I turned of the TV, unplugged it, and tried turning it on again but it just keeps coming up to a black screen. Is there anything I can do to fix this? Please help I don't want to have to return it

New Member
Posts: 6
Registered: ‎01-23-2019

Re: 24" Insignia Fire TV Edition with blank screen

I’m not sure if this tv is anything like the Toshiba Fire TV but if it is the reason the remote might have stopped responding after the update was because the remote started updating when the tv came back on. That’s what my Toshiba Fire TV does sometimes. At this point I would start by unplugging the tv from the wall for like 30 seconds then plugging it back in and powering it on.