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Posts: 1
Registered: ‎08-21-2019

sound and picture out of sync

I recently purchased a Toshiba Fire TV. I like the TV however I am having an issue with the sound. The screen hesitates and when the show starts playing the sound is out of sync to the picture.

I have tried clearing the cache on all channels showing higher than 0 cache - still no luck.

This is happening on all channels - I have no external sound bar or speakers, no cable box - just TV plugged into the wall - can you help?


Posts: 6,972
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Registered: ‎11-30-2015

Re: sound and picture out of sync

Greetings, nonna22,


Welcome to our community! Thank you so much for posting about your Toshiba Fire TV. I know how frustrating it can be if the sounds of your TV are out of sync with the picture. I’d be happy to see what advice I can share with you.


Have you tried power cycle your TV? You’re welcome to locate the directions to power cycle it here. Also, are you streaming content to your TV using the smart features of the unit? If you are, can you please restart your router, too?



Mariah|Social Media Specialist | Best Buy® Corporate
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