04-20-2019 06:09 PM
04-23-2019 12:11 PM
Welcome to Best Buy’s online community. I don’t get much time to watch TV, but when I do, I want to make sure that everything is working properly. I am disappointed to learn that you can’t fully enjoy your television, and I will be happy to see how I can help.
Can you please share the model number with us? Also, consider checking out our Home Theater Troubleshooting Guide. It goes through some basic troubleshooting techniques that can be performed to fix issues like the one you have described.