TV & Home Theater

[StillNotWorking]

For those who are seeking advice to fix the remote, the remote is very fragile, don’t bother buying a replacement, and just download the Fire TV app (released by Amazon).

[Mariah-BBY Retired: Social Media Specialist]

Hello, StillNotWorking,

Thank you for noting that you may be one of our Canadian customers. That does change the options available. I’d recommend our Best Buy Canada support team a call at (866) 237-8289, as they’d be positioned to articulate which models they service the warranties on for Toshiba. Additionally, Best Buy Canada does have their forum community you can find here. Please note the kind of assistance offered over that medium may differ then what we share here.

Kindly,

[Mariah-BBY Retired: Social Media Specialist · Accepted solution]

Good Afternoon,

We were able to locate some other troubleshooting steps we wanted to share with the community! I hope these suggestions fix some of the lingering woes that other customer’s may have had with their Toshiba Fire TV remote.

We’d recommend first trying to power cycle the TV and ensuring firmware for the TV is up-to-date. We only would recommend rolling the remote gently on a firm surface if you believe the remote is not reacting at all and think a button could be stuck. Also, we’d recommend that the remote have a fresh set of batteries as some can get sensitve to low battery power or the brand of the battery, too.

You can try to Factory Reset the Voice Remote by pressing and holding:

DPAD-left (←), back (⤺) and menu (≡) buttons for 10 seconds.

To pair the remote again: press and hold, for more than 15 seconds up to 2 minutes, the Home button (🏠).

Please note a universal remote will not be able to make full use of the TV as it may not have a microphone for voice prompts like the included remote. Also, the only button that operates on IR signals is the power button. All other buttons on the remote work with Bluetooth.

If none of these suggestions help you, we’d recommend giving Toshiba a call at (855) 527-2411 for further troubleshooting assistance under the manufacturer’s warranty for all televisions that are exclusive to Best Buy. 

Respectfully,

[Tattoowez]

I got the TV home, plugged it in and the fire TV edition screen comes up. I press the remote to continue the set up and it will not work. The power button works but the other buttons are not working. This is the second one I bought in 2 days. First one my wife knocked over and broke it, so we went and bought another one. This one doesnt work. Suggestions please

[jfsbndr]

I'm not able to get the lower four app buttons on the remote to work. Those are Prime Video, Netflix, HBO and Playstation Vue. All other buttons are working perfectly. Any suggestions/

[termanatorbob]

I bought the 55" Fire TV a couple of months ago and finally set it up today (just moved back to college) and am having issues with the remote.

The power button works fine for turning the TV on and off, but nothing else will work. I can't even get past the Continue or Store Use screen. How can I get this fixed or at least get past the entry screen so I can use the non-smart functions of the TV?

[SeanM-BBY Social Media Specialist]

Welcome to our forums, termanatorbob,

Having a remote that’s no longer functioning as expected can certainly be frustrating.  The remote for my college TV could only turn the volume up, so any need to turn the volume down resulted in either walking over to the TV myself, or trying to convince my roommate he needed to get his steps in for the day, and the best way to do that was by turning the volume down on our TV, eight feet from our couch.

Enough about my college TV woes, let’s get to your TV remote!  Perusing our forums, I found a thread of other customers who have run into a similar issue, which I’ve merged your post to.  You’ll find some handy troubleshooting steps in this thread, but for the sake of time, I’ll provide the most common options we’ve found to resolve the issue. 

For starters, I’d recommend power cycling the TV by unplugging it from the power source for a few minutes, then re-connecting to see if this has resolved the issue.  Additionally, you’ll want to make sure your TV has the latest firmware updates installed, as this could be causing the issue as well.  Another possibility is a button or buttons are stuck on your remote.  Gently rolling the remote on a firm surface should get these buttons to un-stick. 

If none of these steps have resolved the issue, I’d recommend connecting with Toshiba directly at (855) 527-2411, so they might provide additional assistance as needed.

Hope this helps,

[shaynehcassidy]

I am having this same issue and the troubleshooting did not work.

[Mariah-BBY Retired: Social Media Specialist]

Hey, shaynehcassidy,

Thanks for letting us know that the issues you’re having haven’t been resolved by our tips to other customers. Can you please share the model number of your TV? I’d be happy to see that you’re pointed in the correct direction on this matter.

Respectfully,