08-16-2019 11:10 AM
I purchased the TV from Best Buy a few months ago. Everything seems to be alright. I recently moved to a new house and installed Verizon Fios TV and connected that to the TV. Ever since then, the volume inidcator keeps popping up every now and then. It does not increase the volume or anything, it just appears periodically (every couple of minutes or so) and goes away.
So far, I have tried restarting the TV from the settings and tried uplugging the TV from power for a few minutes and reconnecting. Both these haven't worked.
It's just annoying to have it pop up again and again. Any help or guidance would be greatly appreciated.
08-17-2019 11:56 AM
Welcome to our community! Thank you for sharing the issues you’re seeing with the volume controls popping up. We understand how that could cause some frustration. We’d be happy to make a suggestion and a provide an avenue for further assistance.
We’d recommend doing a hard reset on your TV. You should be able to do that by following the below directions:
-Unplug the TV from the power, while unplugged press and hold the physical TV's Power button, do not release, keep holding and plug the TV to the power.
-Continue holding the physical Power Button on the TV and when you see the Fire TV logo on the TV screen, release the Power Button and follow the on-screen instructions.
-Quickly press and release the power button to scroll through the options.
-Press and hold the Power Button to select the desired option.
-Select Factory Reset.
If those options above do not resolve your issue, we’d ask that you give (855) 527-2411 a call to discuss further troubleshooting options.
08-20-2019 08:42 AM
Your TV should have a power button on the lower right side of it. If you continue to have an issue locating it please give our dedicated Toshiba support team a call at (855) 527-2411. They’d be best positioned to direct you in the moment.