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New Member
Posts: 3
Registered: ‎10-15-2019

Re: Toshiba Fire TV - Remote Issue (Partially Working)

My new cable box and remote thru Spectrum is not working with my Toshiba Fire TV. I programmed the correct code into the remote, but I am stuck on only one channel "The Spectrum News Channel".  The cable box has no buttons to change channels and after 6 hours of trying everything, I cannot get the remote to work with the cable box. Both were supplied with Spectrum yesterday after I had multiple problems for months with scrambling of pictures & garbled voices on various channels.  HELP!

New Member
Posts: 3
Registered: ‎10-15-2019

Re: Toshiba Fire TV - Remote Issue (Partially Working)

i don't understand how you got a firmware/OS update.

 

New Member
Posts: 3
Registered: ‎10-15-2019

Spectrum cable box will not communicate with toshiba Fire tv; remote will turn tv on & off only

After months of problems with Spectrum channels being scrambled off & on, they brought at new box & remote yesterday and fixed an issue outside the house. He left while I was downstairs and said he had everything fixed. When I went up to watch some tv, the remote would not do anything. Would not turn the cable box off & on or work with the tv.  My adult son (very knowledgeable) worked 2 hours on trying to get channels from our $210/package. Central office got my tv on one channel & that is what I am stuck on...Spectrum News Channel. Have removed batteries from remote sev. times and reprogrammed the code number for the Toshiba tv.  Tech support told us numbers & buttons to hold down & press, but nothing works. They claim they cannot send someone out before tomorrow night. No cable service is not acceptable. Can anyone give me a clue if it's a faulty cable box, a faulty remote, or the tv?  I have tv set on HDMI1 & have the cable to that.

 

Posts: 2,026
Topics: 25
Kudos: 149
Solutions: 103
Registered: ‎10-19-2017

Re: Toshiba Fire TV - Remote Issue (Partially Working)

Hello, BobbieB,

 

Welcome to the forums!

 

I appreciate you taking the time to write us regarding your Toshiba Fire TV. I would be reaching out to someone as well, if this were happening to me. Depending on the size of your TV, I recommend you to set up an In-home repair by calling (800) 433-5778. You may also call the Geek Squad Team, and see if they can guide you over the phone. If you do not want to take this route, you will need to contact Toshiba directly at (800) 457-7777 and work with them to see what options are available to you. Let me know if you have any other questions.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎11-08-2019

Re: Toshiba Fire TV - Remote Issue (Partially Working)

Onother logic bord .... I don't know how log. Best Buy can hedeld replacement of logic bird ... only one question did you expirance slownes and hissing sound /  before you remote dies ? ???