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Posts: 7
Registered: ‎06-29-2019
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Iphone Block

hello, I bought an IPhone XS in Florida, USA, but when I returned to Brazil the iphone is blocked, I asked the seller if the phone was blocked, he said it was not blocked, I feel cheated! I paid even more expensive than in the Apple store, I did not hire any operators, I want you to unblock my phone so I can use it in Brazil. I'm disappointed with Best Buy
Posts: 1,859
Topics: 20
Kudos: 139
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Registered: ‎10-19-2017

Re: Iphone Block

Hello, Barbarapachecog,

 

Welcome to the forums!

 

I appreciate you taking the time to join us and write us regarding your Unlocked iPhone purchase. I would be reaching out to someone too, if this were to happen to me. Best Buy sells products and services with the intent that they will be used within the US. I apologize for the confusion, since an unlocked phone does not mean it's a Universal phone. Best Buy does not block any phone, since we receive products with factory seal. The manufacturer imposes this block when it is manufactured. I recommend that you contact the manufacturer for more information, by calling 0800-761-0880 or here. You may also check out our site for more information on Universal unlocked phones here. Let me know if you have any other questions.

 

Thank you for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎06-29-2019

Re: Iphone Block

hello, I already called apple, they said they can not unlock the device, because you blocked it, you need to unblock it
Posts: 1,859
Topics: 20
Kudos: 139
Solutions: 94
Registered: ‎10-19-2017

Re: Iphone Block

[ Edited ]

I understand, however; we do not block phones, Barbarapachecog. As I mentioned before, our items are intended for personal use in the US. If you have purchased a Geek Squad Protection Plan for your iPhone, you can get information regarding our International Coverage including where to call, as this may help you in your situation. Also, while we can’t provide shipping, if you have a friend or family member in the U.S., you can ship the iPhone to them along with your purchase receipt, and have them bring it into a local Best Buy store to check on what options you may have. Let me know if I can be of any further assistance.

 

Have a nice day!

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎06-29-2019

Re: Iphone Block

I've read several people complaining in every country to the world that they buy cell phones in the US best buy and when they return to their country they are blocked! I do not know what else to do, because I bought the full price phone, Apple informs me that you need to unlock.
New Member
Posts: 7
Registered: ‎06-29-2019

Re: Iphone Block

I'm really sad and dissatisfied with the best buy, I already bought computers in your store and other equipment, it's the first time this happens and you do not support the customer! I am very dissatisfied and frustrated with the purchase
Posts: 1,859
Topics: 20
Kudos: 139
Solutions: 94
Registered: ‎10-19-2017

Re: Iphone Block

I understand where you’re coming from, Barbarapachecog. Will you send me a private message with your Customer Service PIN off y9our receipt, full name, phone number, e-mail address, and if it’s locked to a specific carrier? I look forward to your response.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎06-29-2019

Re: Iphone Block

I'm from Brazil, how do I send a private message with the purchase note?
Posts: 2,755
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Registered: ‎09-29-2008

Re: Iphone Block

Hi, Barbarapachecog,

 

You are welcome to send a private message by login into the forum, and selecting Private Message from any moderators signature. 

 

Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎06-29-2019

Re: Iphone Block

How can I send the photo in the note?