09-29-2019 11:33 AM
I am an Illinois resident and someone used $175 worth of my best buy points in Maryland. I called customer service support who said that they would re-issue my points, but this not just about points, but about someone using my identity and how easily it is to bypass Best Buy store identity to use someone's points! I believe this is an issue with Best Buy employees at my local store.
Coincidentally, I went to my local Best Buy store yesterday and bought a game. I had a coupon that was applied and tried to finish the purchase using some of my available points. I let the cashier know that I had points and gave him my phone number, but he told me that points could not be combined with this coupon. That seemed strange to me as I never had this issue before. I brushed it off and paid with my card as I saved some money using my coupon.
This morning I log into my email account, and there's a receipt. Someone in Maryland used all $175 worth of my points. Just telling me "the points will be re-issued" is not enough. Someone at Best Buy has given away my phone number, address, etc. so that these points can be used!
09-30-2019 09:01 PM
Not sure why this was moved, as this is not just a certificate issue, but also a general issue with Best Buy stolen identity and how easy it is to bypass their "check" to use someone's points.
10-01-2019 01:49 PM
Thank you for registering with the forum to reach out, though I wish it were under better circumstances. Finding your My Best Buy membership to have been compromised would be unsettling to say the least, so I'm glad you reached out to us to see what may have happened.
I understand you may have visited your local Best Buy to purchase a game, and use a coupon and some rewards which you were advised you couldn't combine. While I wouldn't be able to speak to why you couldn't combine these two without digging further into this, I can assure you that Best Buy employees treat our customers' information with the utmost privacy, and such accusations that your information has been inappropriately shared are not taken lightly.
Generally speaking, My Best Buy memberships are compromised through BestBuy.com accounts where certificates can be issued, and then redeemed in store. Given this information, if you haven't already, I would strongly encourage you to change your BestBuy.com password, as well as the password to the associated email address.
Please know that I am sending you a private message, so that I may look further into this with you. Please keep an eye on your inbox in the top right corner of the page.
10-01-2019 04:15 PM
The password was changed. I highly doubt that someone got into my account as it's a very complex password. What happened is, someone use my phone number in store knowing that that phone number had quite a bit of points/certificates.
Even when I purchased the games on Saturday when they would not allow me to use the points, they did not ask for an ID when I get my phone number. They only asked me if the information on the screen was still correct. There is a serious issue with how the employees are allowing random people to provide a phone number and use the points without verificatoin, as I had already exprienced on Saturday!
10-01-2019 05:05 PM
Thank you for following up with me publicly. Please know that I've received your private message and will be following up with you shortly.