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Posts: 24
Registered: ‎09-22-2017

Unauthorized Redemption

Hello,

 

It just received a string of emails alerting me of my Best Buy rewards points being redeemed without my authorization! I have already contacted the Elite Plus concierge for assistance, but was told that it would take three to five business days. Is there a way to expedite this!? This is very concerning given that I am down 23000 points in rewards! Someone please advise.

 

Best,

L

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Posts: 11,975
Topics: 174
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Solutions: 591
Registered: ‎01-03-2013

Re: Unauthorized Redemption

Hello, LorenzoEmpyrean, 

 

Thank you for connecting with us regarding your My Best Buy rewards! Finding that your My Best Buy membership has been compromised would be unsettling indeed, so I'm glad you've reached out to get further information from our dedicated Elite Plus line. 

While it sounds like they are looking into things, I would encourage you to ensure your passwords are changed, if you haven't already. This should include your BestBuy.com password as well as your associated email address. I would be happy to take a closer look at things on my end as well, so please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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