09-24-2019 11:41 AM
Hello again, cc0515,
Thank you for taking the time to reconnect with us on the forum!
Your purchase history seemingly to have vanished into thin air leaves me to believe that a new rewards account has been created, which is now linked to your BestBuy.com account. That could potentially mean you have more than one rewards account and a merge is needed. I utilized the merge process a few years ago when I ended up with three rewards accounts of my own, and it looks like we helped you with a merge a couple years ago, so you should be familiar with the process.
Any active points or certificates in the secondary rewards account would transfer over to the primary rewards account following the merge. Before I can do anything though, I will need to gather some additional information from you. Please send me a private message with the information listed below, and I will take a closer look at your rewards account. A private message can be sent by first logging into the forum and then clicking on the blue button located in my signature.