11-05-2019 05:41 PM
11-06-2019 05:20 PM
Thanks for connecting with our team once again. While I wish it was under a better circumstance, I know that it would be concerning to see someone else named you don’t recognize your phone number. I will be happy to see what I can find and make sure that you don't have a My Best Buy account that is linked with someone else.
I would like for you to send me a private message with your full name, email address, and phone number. This will allow me the opportunity to review your account. To send me a private message, log into the forum and select the Private Message option from my signature.