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Posts: 1
Registered: ‎11-05-2019

Someone has same number for bestbuy account


I recently made a purchase at Best Buy and when they asked me for my phone number someone else also appeared with the same number. It didnt exist the last time I went. I dont want them to take my points because we have the same number (which is impossible I've had this phone number for 5 years) or have issues everytime I go. What do I do?
Posts: 2,820
Topics: 94
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Registered: ‎09-29-2008

Re: Someone has same number for bestbuy account

Hi, Ladythor44,


Thanks for connecting with our team once again. While I wish it was under a better circumstance, I know that it would be concerning to see someone else named you don’t recognize your phone number. I will be happy to see what I can find and make sure that you don't have a My Best Buy account that is linked with someone else.


I would like for you to send me a private message with your full name, email address, and phone number. This will allow me the opportunity to review your account. To send me a private message, log into the forum and select the Private Message option from my signature.

Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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