09-20-2019 04:47 AM
Solved! Go to Solution.
09-20-2019 12:41 PM
Good afternoon, Kelly,
Thank you for taking the time to register for the forum and connect with us.
I completely forgot about the Samsung offer when my wife and I were recently shopping for TVs. I don’t tend to favor one TV brand over another but those extra points would definitely have caught my attention. Just need to see if Doc Brown and Marty will let me borrow the DeLorean so I can go back in time.
As far as the two promotional offers, the 10% back with use of a new My Best Buy™ credit card and 15% back on select Samsung TVs wouldn’t stack. Rather than receiving 20% back in points, you would simply receive the higher of the two offers, so 15% back in this case. Our system will tend to prioritize the 10% back offer over any other My Best Buy™ related offer because it involves the use of a newly approved credit card; however, that doesn’t mean you still can’t receive the additional 5%. I may just need to intervene to ensure those points are added, as long as the Samsung TV you purchased was eligible.
It can generally take up to 20 days for points to officially post to a member’s rewards account. With that having been said, let’s take a closer look at your rewards account, shall we? I will be sending you a private message shortly so that I can gather some additional information from you. To read a private message, you would want to click on the envelope icon at the top of the page.