09-15-2019 07:44 PM
09-17-2019 06:00 PM
Welcome to the forum, and thank you for being a My Best Buy member! Shopping with us and receiving points is always exciting, so I can understand why you would be let down to find you wouldn't be receiving any. While most purchases would receive points, there are some exclusions to rewards, such as if you pay with a gift card, reward certificate, or Best Buy Credit Card when choosing financing. For more details, you may wish to review our My Best Buy Terms.
We greatly appreciate you taking the time to share your feedback here. If you should have more questions regarding your purchase and why it may not have received points, please feel welcome to send me a private message.