06-23-2019 12:12 PM
Welcome to the forum, and thank you for being a My Best Buy member! Not seeing your My Best Buy certificates at checkout would be mighty frustrating, especially if you have an item you're ready to purchase and want to redeem it on. There are quite a few things that could be going on here, so I would like to take a closer look at your account. Please keep an eye on your inbox in the top right corner of the page for my private message.