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Posts: 1
Registered: ‎10-01-2019

Rewards Not Received Customer Service PIN already Submitted

I've spoken to customer service on the phone and they said it would appear in a few days and it is still not there.

I returned an item and they did a points adjustment.

I made a new purchase.

Points and certificates were issued.

A few days later, the points for the new purchase were voided even though the expiration said November.

Posts: 11,866
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Registered: ‎01-03-2013

Re: Rewards Not Received Customer Service PIN already Submitted

Good morning, MailaDePeralta, 


Thank you for registering with the forum, and for being a My Best Buy member! We intend for our My Best Buy memberships to be easy to follow your points and transactions. I apologize if this hasn't been the case for you recently. I would be happy to take a closer look at your account to see what may be going on. Please keep an eye on your inbox in the top right corner of the page for my private message. 



Tasha|Social Media Specialist | Best Buy® Corporate
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